Technical Support Specialist
May 9, 2025
A company is looking for a Technical Support Representative to provide timely technical responses and support to store employees.
Key Responsibilities:
Document problems, complete problem tickets, and request information in support tools
Maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques
Provide outstanding customer support by analyzing, diagnosing, and resolving issues within service level agreements
Required Qualifications:
6 months of technical and/or call center experience
High School Diploma or GED required or 2 years equivalent experience
Experience in a help desk/call center environment providing technical support in a retail setting is preferred
Experience using computer hardware and software applications is preferred