Senior Project Manager – InsuranceNow

September 13, 2024
Apply Now

Job Description

Guidewire is a software company.
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. 
Summary:
Our Professional Services team is looking for a customer-oriented Senior Project Manager with a track record of delivery expertise on enterprise programs to work directly with customers during the implementation of InsuranceNow.
What You’ll Do
  • Ability to create, maintain, and ‘own’ Project Roadmap for signed customer support efforts.
  • Ability to track a Project budget forecast for the duration of customer support efforts.
  • Manages dependencies and timing between work requests.
  • Ability to draft statements of work and negotiate with customers.
  • Provide leadership, management, and oversight of a single or multiple Implementation and Support projects.
  • Demonstrated flexibility in delivering projects using different SDLC methods.
  • Provide the project team direction and prioritization of activities per defined and agreed.
  • Builds and fosters strong and trusted relationships with customers. Owns and manages customer relationships during implementation. Determines the appropriate amount of Project Management ‘on-site’ time required to maintain relationships.
  • Manages customer expectations at both the Project Team and Executive Level through the Project Lifecycle
  • Holds the Guidewire team and customer team accountable to agreed-upon deliverables and associated milestones, sets expectations around impacts of delays, and manages stakeholder expectations throughout the implementation process. Escalates delays and project impacts appropriately and creates appropriate project artifacts.
  • Captures, manages, and plans mitigation/resolution of project issues and risks.
  • Manages internal and external team/stakeholder expectations through daily, weekly, and monthly communications with resources/stakeholders at all levels (team through C level).
  • Tracks project budget, risks, and issues and reports on a weekly basis, presenting to Customer Sponsor/Steering Committee at least once monthly. Provides suggestions on how to manage delivery to Customer Leadership successfully.
  • Understands customer Production needs and determines Staffing Model, Release Plan, and Roadmap to meet these needs. Direct team as to this plan.
  • Balances customer Production Support needs with Implementation activities to ensure overall delivery meets customer needs.
  • Determines ‘Implementation Support’ budget approach with customer sponsors, and enforces.
  • Travel based on customer needs; typically with new customer kickoff.
  • East coast time zone work hours and travel (less than 25%) may be required
  • What You’ll Bring
  • Large enterprise program delivery
  • P&C Insurance industry – carrier-side is a plus
  • Work in a highly matrixed organization
  • Proven track record of delivery success
  • SaaS software implementation experience
  • Executive level customer facing experience
  • Extensive Project Management experience; Must have project experience managing complex enterprise level project(s)
  • Experience working across multiple projects, and in a project team environment.
  • Resource management experience
  • Demonstrated skill in working with implementation partners, and managing multi-functional projects including software package implementations and information architecture.
  • Follows Agile, Waterfall, or other project management methodologies to ensure complete, documented deliverables, controls, issue resolution, risk mitigation, etc.
  • Very strong communication skills (listening, written and verbal).
  • Demonstrated excellent negotiation skills within challenging situations.
  • Ability to anticipate, mitigate, and resolve risks and conflicts across different stakeholders.
  • Ability to function successfully within fast paced, complex projects.
  • Experience working with onshore and offshore resources across multiple geographies.
  • Technical knowledge of Java enterprise projects and assumes excellent usage level of Microsoft applications stack.
  • Experience managing the migration of applications and data between on-prem versions and cloud. 
  • Demonstrated ability to lead a team with effective decision making.
  • PMP, Prince2 or Equivalent qualification
  • Degree in related information technology or business background