Job Description
- カスタマーサービス業務のサポート、評価、監視、結果の分析、変更の実施を含むがこれに限定されない。
- 必要に応じて(JP-EN、EN-JP)の言語翻訳および校正を行う。
- チャットやメールを通じて、パスワードリセットを含むがこれに限定されないプレイヤーの問題に対応し、サポートする。
- 勤務時間:シフト制 – 11:00~20:00 / 12:00~21:00 – 週40時間、週5日勤務。
- 週末や祝日を含む365日サポート(シフト勤務)
Requirements
- 日本語のネイティブレベルの読解力およびライティングスキル。
- ビジネスレベルの英語力。
- 翻訳および/またはローカライゼーションの経験があることが望ましい。
- ビデオゲーム業界への情熱。
- 強い論理的思考力。
- カスタマーサービス(あれば尚可)および/またはビデオゲーム、旅行サポート、ヘルプデスク、技術サポーの経験(メールコンタクトセンター環境での)。
- メールやチャットを通じて優れたカスタマーサービスを提供できること。
- ゲーマーの視点からゲームを理解できること。
- ガイドライン内で正確かつ迅速に情報を分析し、解決する能力。
- チームプレイヤーの精神を持つ。
Benefits
- 革新的なインタラクティブエンターテインメントを創造する人々との協力。
- ダイナミックで起業家的な文化。
- ビデオゲーム中心の環境。
- 契約社員*正社員への昇進が可能。
- 試用期間:3ヶ月 / 条件変更なし。
Who we are:
PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.
We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, and 1518. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.
Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.
In summary, we connect and bring fun to the world.
Welcome to PTW, Family of Brands
Established in 1994, we have over 20 years of experience in providing Quality Assurance, Engineering, Voice & Audio Production, Localization, Translation, and Customer Support services. Our linguistic services cover over 40 of the world’s languages.
Originally founded in Japan, we’ve expanded throughout the world and our global footprint now consists of over 35+ studios spanning 11 countries on 3 continents. With our corporate headquarters in San Francisco, USA, and Nagoya, Japan, we have studios in the UK, US, Canada, Romania, Japan, India, Korea, China, Taiwan, Malaysia, and Singapore.
Our people make our company special. We’re brilliant, because our people shine. We’re passionate, because our people love what they do. And we’re innovative, because our people always want to do things better. We’d love you to join us. So why not get in touch?
We’re people focused
We support our people, and create strong relationships founded on mutual respect.
We’re client committed
Our main aim is to advance our clients’ businesses, and enhance their customers’ satisfaction.
We’re innovative
We create unique solutions that are brimming with ideas, backed up by effective problem solving for even the most challenging requirements.