IT Business Analyst, Service Assurance

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Brightspeed is currently looking for an IT Business Analyst to join our growing Service Assurance development team! In this role, you will report directly to the IT Manager of development. You will perform a variety of duties to support the business systems and process improvements, including software setup, user training and user support. You will work as a liaison among stakeholders to elicit, analyze and validate requirements for changes to business processes and systems. Come help us build the best and fastest fiber-optic network in America! 

As an IT Business Analyst, Service Assurance, your duties and responsibilities will include: 

• Develop detailed requirements, process documentation, and solution design approaches that satisfy business needs for enterprise application initiatives 
• Work with IT partners to translate those requirements into technical solutions 
• Provide subject matter expertise to support business requirement definition, process design, implementation of processes 
• Participate in production incident troubleshooting and solution approach design and recommendations 
• Perform initial validation, support unit testing, and facilitate UAT as needed 
• Assist in driving initiatives forward from the requirements to implementation 
• Prioritizing initiatives based on business needs and requirements. 
•  Act as a leader within our implementation teams, prioritizing product backlog, writing epics/stories, and tracking progress of in-flight efforts. 
• Overseeing all stages of product creation including design and development

WHAT IT TAKES TO CATCH OUR EYE: 

• 8 years or more of experience as a Systems or Business Analyst 
• Fundamental analytical and conceptual thinking skills. 
• Experience working with JIRA 
• Experience running and assisting with Agile development 
• Strong analytical and follow-up skills with ability to identify and resolve problems 
• Experience working in a SDLC process driven organization 
• Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed 
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information appropriate for intended audience 
• Ability to shift priorities as work flow/volume dictates 

BONUS POINTS FOR: 

• Experience as a Business Analyst or Subject Matter Expert in Telco systems 
• Hands on experience in implementing and/or supporting various Telco networks 
• Skills running projects as a Scrum Master 
• Experience working as a Product Owner for a Business Organization 

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End – East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice